Frequently Asked Questions
Everything you need to know about shopping with French Crown India.
What is the standard delivery timeline for orders within India?
We typically process and dispatch orders within 24-48 hours. Depending on your location, your premium attire will reach you within 3 to 7 business days.
Does French Crown offer customization or bespoke tailoring?
Yes, we offer a 'Custom Tailored' option on most of our product pages. You can provide your specific measurements, and our master tailors will craft the garment to fit you perfectly.
What is your return and exchange policy?
We offer a hassle-free 60-day return and exchange policy. If you are not satisfied with the fit or quality, you can initiate a request through our return portal, provided the tags are intact and the garment is unworn.
Are there any additional charges for Cash on Delivery (COD)?
We offer Cash on Delivery across most pin codes in India for a nominal convenience fee, which is calculated at the checkout page based on your order value.
How do I ensure I am picking the right size?
Each product page features a detailed 'Size Guide' with body measurements. We recommend comparing these against your own measurements or a well-fitting garment you already own.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS with a tracking link and AWB number. You can also track your package directly through the 'Track Order' section on our website.